Contact Us

We're here to help! Reach out to us for any queries or support.

Get in Touch

For general inquiries, feedback, and assistance

For complaints and grievance redressal (as per IT Rules 2021)

For payment failures, refund requests, and billing queries

Include: Transaction ID, Date, Amount, Screenshot

Report suspicious users, fraud, or policy violations

General Inquiries	Within 24-48 hours
Payment Issues	Within 24 hours
Refund Requests	Verification: 48 hours \| Processing: 5-7 business days
Grievance Complaints	Acknowledgment: 24 hours \| Resolution: 15-30 days
Abuse Reports	Within 24 hours

Please check these common topics first:

How do credits work? - Credits are used to submit proposals. Posting requirements is FREE. New users get 40 welcome credits.
Are credits refundable? - Successfully purchased credits are non-refundable. Payment failures are fully refunded.
I didn't receive credits after payment - Contact us immediately with your transaction details for verification and refund.
Dispute with another user - We're a platform connecting users. Disputes must be resolved directly between parties.
Delete my account - Use Help & Support in the app or email us with your request.

Operating Entity: R97 Media

Platform: MatchMyQuery (Match My Query)

Website: https://matchmyquery.com

Business Type: Technology Platform / Online Marketplace Facilitator

Jurisdiction: India

Note: MatchMyQuery is solely a technology platform that connects buyers and sellers. We are not a party to any transaction between users.