Contact Us
We're here to help! Reach out to us for any queries or support.
Get in Touch
One address reaches every desk below. Use the matching subject line and your message goes to the right place.
General Support
For general inquiries, feedback, and assistance
Grievance Officer
For complaints and grievance redressal (as per IT Rules 2021)
Payment & Refund Issues
For payment failures, refund requests, and billing queries
Include: Transaction ID, Date, Amount, Screenshot
Report Abuse / Fraud
Report suspicious users, fraud, or policy violations
Response Times
- Any email above - We reply within 24-48 hours.
- Grievances - Acknowledged within 24-48 hours and resolved within 30 days of submission, per our Refund & Cancellation Policy.
- Approved refunds - Returned to your original payment method within 5-7 business days once approved. That is the payment processor's timeline, separate from our reply time above.
Before You Contact Us
Please check these common topics first:
- How do credits work? - Credits are used to submit proposals. Posting requirements is FREE. New users get 40 welcome credits.
- Are credits refundable? - Successfully purchased credits are non-refundable. Payment failures are fully refunded.
- I didn't receive credits after payment - Contact us immediately with your transaction details for verification and refund.
- Dispute with another user - We're a platform connecting users. Disputes must be resolved directly between parties.
- Delete my account - Use Help & Support in the app, or email support@matchmyquery.com with your request.
Business Information
Operating Entity: R97 Media
Platform: MatchMyQuery (Match My Query)
Website: matchmyquery.com
Business Type: Technology Platform / Online Marketplace Facilitator
Jurisdiction: India
Note: MatchMyQuery is solely a technology platform that connects Service Requestors/Buyers/Lessees with Service Providers/Sellers/Lessors. We are not a party to any transaction between users.
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