Privacy Policy

Business Information

1. Introduction

R97 Media ("Company", "we", "us", "our") operates Match My Query (the "App" or "Platform"). This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and your rights regarding your data.

We are committed to protecting your privacy and ensuring transparency in our data practices. We do NOT sell your personal information to third parties.

2. Data We Collect

Information You Provide:

• Account data: Name, email address, phone number, profile photo, and other profile details.
• User-generated content: Requirements posted, proposals submitted, messages exchanged, reviews written.
• Transaction data: Credit purchases, wallet balances, payment confirmations (Platform transactions only).
• Communications: Support tickets, feedback, and correspondence with our team.

Information Collected Automatically:

• Device data: Device type, operating system, unique device identifiers, app version.
• Usage data: App interactions, features used, pages viewed, search queries.
• Log data: IP address, access timestamps, error logs.
• Location data (optional): If you grant permission, approximate location for local listings.

3. Payment Data & Security

What We Collect:

• Transaction ID and payment confirmation status
• Amount paid and timestamp
• Payment method type (UPI, Card, Net Banking, etc.)

What We DO NOT Store:

• Complete credit/debit card numbers
• CVV or card security codes
• UPI PIN or banking credentials
• Full bank account details

Security: All payment data is encrypted using SSL/TLS encryption. PhonePe handles all sensitive payment information directly and securely.

4. How We Use Your Data

• Provide core services: Enable posting requirements, submitting proposals, messaging, and notifications.
• Process payments: Handle credit purchases through PhonePe Payment Gateway.
• Personalize experience: Show location-aware listings and relevant recommendations.
• Communicate: Send service updates, support responses, and important notifications.
• Improve services: Analyze usage patterns to enhance features and fix issues.
• Ensure security: Detect fraud, prevent abuse, and protect users.
• Legal compliance: Comply with applicable laws and regulations.

5. Data Sharing

We Share Data With:

• Other Users: Your public profile and listings are visible to other Users.
• Payment Processors: PhonePe Payment Gateway for processing transactions.
• Service Providers: Cloud hosting, analytics, and communication services (under strict data protection agreements).
• Legal Authorities: When required by law or to protect rights and safety.

We DO NOT:

• Sell your personal data to third parties
• Share your data for third-party marketing without consent
• Provide your data to advertisers

6. Data Retention

• Account data: Retained while your account is active, plus 3 years after deletion for legal compliance.
• Transaction records: Retained for 7 years as required by Indian tax laws.
• Communication logs: Retained for 1 year for support and quality purposes.
• Usage analytics: Aggregated and anonymized data retained indefinitely for service improvement.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data.
• Correction: Update or correct inaccurate data.
• Deletion: Request deletion of your account and data (subject to legal retention requirements).
• Data Portability: Receive your data in a portable format.
• Withdraw Consent: Opt-out of optional data processing like marketing communications.
• Complaint: Lodge a complaint with relevant data protection authorities.

To exercise these rights, contact us at support@matchmyquery.com

8. Data Security

• SSL/TLS encryption for all data transmission
• Encrypted storage for sensitive data
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection

9. Cookies & Tracking

• Essential cookies: Required for Platform functionality (authentication, security).
• Analytics cookies: Help us understand usage patterns (can be disabled).
• Preference cookies: Remember your settings and preferences.

You can manage cookie preferences through your browser settings.

10. Children's Privacy

Match My Query is not intended for users under 18 years of age. We do not knowingly collect data from children. If we discover that a child has provided personal data, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Platform after changes constitutes acceptance.

12. Contact Us